As we continue our 70th Anniversary Celebration, please check out our Anniversary video produced by our friends at http://Leominster.TV.
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News and Information
A message from Leominster Credit Union’s President & CEO, Barbara Mahoney.
We continue to have discussions and share information with our current and prospective members about the safety and soundness of our credit union and the insurance we have in place for the security of your money. Attached is an article that further supports the benefits of banking and developing a relationship with a credit union.
Sincerely,
As we think about the start of the new year and the strategic initiatives for 2023, what is always at the forefront of the decisions we make, is you, our members. Our objective is to continue to improve on the products and services we offer, to impact you in a positive way and help you reach your financial goals. I want to thank you for your loyalty and commitment to LCU and let you know we value you as our members. You are a part of the LCU family, and we want to further develop our relationship and strengthen our commitment to you.
All of us here at LCU, the Board of Directors, Management and employees want to wish you a very Happy Holiday and Healthy and Joyous New Year. May the peace and joy of the holidays be with you today and throughout the coming year.
Barbara A. Mahoney, President & CEO
Update: E-Statements, July 11, 2022
You will notice that your e-statement is not currently showing in online or mobile banking. We are working with our vendor to resolve this issue and will update you as soon as possible. Thank you in advance for your patience.
July 9, 2022
Please note deposit and loan statements inadvertently cut as of June 22. Due to the early cut, statements are not reflecting transactions between June 22 and July 7. For loan statements this could impact payments made after June 22 where they may not be reflected on this statement but will appear on your account. We are working on a resolution and apologize for this inconvenience.
Q. Where Can I find my Member Number?
A. You can find your Member Number and 4-digit suffix in online banking and/or our mobile app by unmasking the number. If you click your Account, then Show details, you will find an eyeball icon next to your Account number– if you click the eyeball, your full account number will appear.
Q. How are my Rewards Interest Credits being displayed on my statement?
A. Due to our change in cycle dates moving to the 7th of each month beginning in June, if you did not qualify for rewards in previous months, you will notice your online banking history does not match your statement. Rewards interest was reflected in your account balance at the beginning of the month and showed as a part of the balance for the entire cycle, once the account did not meet qualifications the rewards were deducted. Moving forward all reward interest credits will not post unless the account qualifications are met.
Q. Can I open an account online?
A. Yes, our online account opening feature is now available on our website!
Q. Can I set up alerts via online banking or the mobile app?
A. Currently the alerts are not being delivered real-time, and we are working with our vendor to fix the issue. We except to have this issue corrected soon.
Q. How can I sign up for estatements/paperless statements?
A. If you are not yet subscribed to estatements, you can do so via online banking, under Accounts, eDocuments, then Settings. If you are already subscribed to estatements you will receive them going forward but we ask that you please verify via online banking that you are subscribed.
Please check back as we will continue to update our Frequently Asked Questions (FAQ’s).
